Safeguarding at Hillside Primary

If you have any concerns about a child you can contact
Customer First at any time on:

0800 800 4005
or Via the weblink below:


You can find further information and guidance here:

Safeguarding & Online Safety Documents:

Advice For Parents:  Support for women and children of domestic abuse. The free, 24 hour, National Abuse Helpline. Support of male victims of domestic abuse. Support for women and children of domestic abuse. Support for women and children of domestic abuse. Provides services for women, young people and children from all over Suffolk.

For advice and guidance around Child Exploitation:

Family Engagement & Parenting Courses

Family Support Worker Information:

Our Family Support Worker is based within the school.  

Please call the main School office on 01473 601402 who can assist arranging a meeting either in school or at home.

Hillside Primary School offers a Family Support Service to children and their families/carers to support them with their learning and their home life experiences. Advice and support can be given in a range of areas such as:

  • Parenting

  • Advice on health and wellbeing

  • Advice on divorce and separation

  • Advice and help dealing with domestic violence and abuse issues

  • Raising the standards for your child’s educational achievements

Please open the Early Help document below for more ideas of how we can help, the resources that could be accessible to you, and who she can put you in touch with.

Parental Responsibility Information:

In most cases, where both parents have parental responsibility, the parents are expected to communicate with each other and share information provided by the school. This includes agreeing permissions, dates of meetings etc. As this is the responsibility of the child’s parents, the school, in most instances, will only seek one parent’s signature on permission, information and consent forms. This also means that only one parent will be contacted during first day absence calling and each child will receive one copy of reports and letters. 

Estranged parents can request separate copies of their child’s report to be sent to a separate address, as well as being able to request individual Parent’s Evening appointments. If a parent would like a copy of their child’s attendance data, this can be requested at the end of each half term. For all of the above the school office will need to be contacted.  


To prove that parental responsibility has been terminated, i.e. a parent is not permitted access to a child, evidence from a court or solicitor is required. For further information on parental responsibility, please follow the link below:


Hillside host courses across the year led by CSV. The content of the courses depends on the needs of the parents who attend, but cover a range of issues, such as support with developing basic English skills and advice on housing, schooling etc.

Further information is available from the school office, or keep a lookout for more information via school newsletters or PMX emails.

Realise Futures

Hillside works closely with Realise Futures, a local organisation who run a range of Parenting Courses on a regular basis.  Some of these courses are held on our site.

Other courses are accessed at Murrayside Learning Centre, Nacton Road, Ipswich, IP3 9JL.

You can access the details on their website by clicking on this link, or watch out for information on our newsletters:

Meet the team: